If we asked you how you were using robots in your business what would you say?

It's not as unusual as you think, with over 50% of people surveyed using Robotic Process Automation (RPA) in their business.

With that figure set to rise, we're going to let you in on the secret to deploying robotic process automation to engage employees and improve customer experiences.

What is Robotic Process Automation (RPA)?

RPA is a simple concept: a robotic software replicates the routine tasks that a human would perform with a computer. This bridges the gap between manual processing and full automation by removing the tedious and often repetitive tasks from employees.

RPA is not full automation and therefore is a fraction of the cost of leading enterprise automation solutions. It also leverages existing systems so there is no need to replace costly infrastructure.

Contrary to popular scaremongering, RPA is proven to improve employee engagement as the automation allows them to focus on more human interaction.

They also never sleep, make mistakes and cost a lot less than an employee, so your team can spend their valuable time on what matters.

What Type of Task Is Suitable for RPA?

RPA works by training software robots to replicate simple, repetitive tasks. How can you tell if a task is suitable for RPA? Ask yourself these questions:

  • Is it simple, consistent and repeatable?
  • Is it a repetitive, low-skill task that employees find mundane?
  • Would speeding up this process improve both customer and employee interactions?

If the answer is yes then you might have found a task worth automating.

RPA robots can log into apps, move files, scrape browsers, fill in forms, extract data from documents, and more.

How Does RPA Work?

Once you find a suitable task you perform the task and record it using the software. You then finalize a script to allow for variations and test the RPA software to ensure that it works.

It's incredibly quick and simple and there are even ways to program the RPA without coding depending on your provider and the interface they use. RPA also tends to rely on legacy app integrations to perform the required tasks with less risk of error.

IBM RPA with Automate Anywhere comes in 2 different sizes to let you choose the right solution. Both options are pre-integrated with additional IBM automation capabilities, such as workflow management, real-time decision making, and data capture giving you more for your money.

With payback time of deploying RPA apparently less than 12 months, let's look at how you can get started today.

Get Started With RPA

RPA is going to play a big role in business over the next 10 years as we optimize operational costs and streamline tasks. As technology improves, it's likely that cognitive RPA will develop to adapt to more complex tasks in the future.

Impressively, standalone RPA software is often so affordable that you can pilot the process before deciding on your provider. That gives you a good chance to see whether RPA can help your business in a tangible way.

Contact us to find out more about how Gulf Software Distribution can help you discover your options when it comes to RPA.

Or learn more about RPA with our IBM RPA Webinar.

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